Frequently Asked Questions
Is it safe to use my credit card on your site?
Shopping at JuggCulture.com is safe. Every credit card purchase you make at Jugg Culture is verified and protected through PayPal.
What forms of payment do you accept?
We currently accept all major credit cards; Visa, MasterCard, Discover, American Express, and PayPal. We are in the works of building a pay later system. Thank you for your patience with it.
My payment will not go through. I receive an Error Code, what does this mean?
If you are experiencing check out errors there could be a few reasons why. First ensure you are choosing the correct billing address for the credit card being used. I would also always suggest you check out with Google Chrome. If you have your browser open for a long period of time try selecting CRTL F5 to refresh the page. If an error still persist contact our costumer support to speak with one of our customer service specialists.
What does Jugg Culture charge for shipping an order?
All orders with items shipped directly from their own fulfillment facility ("Vendor Direct") are subject to a $6.00 USD mandatory warehouse fee.
For items coming from our own warehouse, our shipping charge or service may vary depending on the weight of your package. The shipping cost will be calculated before you complete your order. A great rule-of-thumb is $5.00 and 75 cents for each item thereafter.
Shipments to PO boxes or military addresses are shipped via USPS only.
Expedited shipping is available for item(s) shipped from our warehouse. If the item(s) ship directly from the vendor, whom we collaborate with, then there will be no option for expedited shipping. Orders must be placed before 2 p.m. EST in order to be shipped out same day *Exclusions May Apply (If you place order at 3 p.m. EST Monday with Next Day it will not arrive to you until Wednesday.)
What shipping carrier do you use?
To pass on the shipping cost savings, we have partnered with UPS Mail Innovations for all shipments bound for a UNITED STATES destination. UPS Mail Innovations works with the U.S. Postal Service, providing the pick-up, processing, and interim transportation of mail, with final delivery being made by domestic and international postal services.
We also use the following courier services: UPS Ground and FedEx Ground.
*For our friends in US territories and our Service Men and Women overseas, we offer USPS only as a low-cost option with flat-rate pricing.
Do I need to provide further documentation after my order?
Each order is subject to be reviewed by our Verification Department and further information may be requested by Jugg Culture for fraud protection purposes.
I paid through PayPal, what shipping address will my order go to?
The shipping address comes from your PayPal account and can't be changed when placing the order. Please log onto PayPal before placing the order and change the shipping address desired.
Why was my order cancelled?
1. You may have a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.
2. You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.
*Should you have any questions about your cancelled order, please contact us with your name and invoice ID.
Do you take phone orders?
No. All orders are placed online through our website at this time (until further notice).
Can I cancel my order?
Unfortunately, we are unable to cancel your order once it has been shipped and obtains a tracking number.
If you do not wish to keep this package you may refuse it upon delivery to be returned to our company for a full refund.
Can I change my address on my order?
We do apologize unfortunately we are unable to alter billing or shipping information once your order has been placed for security purposes. We can request cancellation for your order in which you may then replace if we are able to intercept the package from being shipped. Please, allow 24 business hours for a confirmation email if you wish to proceed with cancellation, an alternative option is if your order is shipped via UPS or FedEx we may have you package held at their facility, if your package is shipped by another courier we cannot guarantee the courier will hold the package. A valid Government ID will be necessary matching the receiver name for a will call.
How can I return an item?
If you have any questions regarding returns please contact our support team at [email protected]
To return an item, please contact us with the Order Number and shipping address along with you number and email.
Please click here to review the Return Policy before returning an item.
If a non-sale item is returned for a refund, we will only issue a refund for the item and not the shipping cost.
Do I have to pay shipping for my return items?
Yes, you are responsible for getting your return item(s) back to the appropriate warehouse.
We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.
When I request an exchange, will the replacement item be held for me?
Unfortunately we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible for you exchange to be processed.
How long will it take for my return to be processed?
Once we have received your return at our warehouse, it should take between 2 and 7 business days to complete. You will recieve email confirmation once the return is completed.
Can I return underwear or a bathing suit?
No. Jugg Culture does no accept bathing suits or underwear returns per our friendly policy.
The only exception will be for shrink wrapped items that have the packaging intact and unopened.
I received a Defective/Damaged item, what do I do?
Please use the Contact Us portion of Jugg Culture or email us at [email protected] with your order number and photos of the Defect/Damage for review by our quality assurance department.
Can you please mark my purchase as "gift" to avoid custom duties taxes?
Unfortunately due to Customs regulations, we are unable to mark the merchandise as a "gift".
Please be advised, Jugg Culture or its affiliates are not responsible for customs/duties. All applicable fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.
Do you ship to addresses outside the United States?
Yes, we do offer International Shipping. If you pay with a foreign credit card, our billing department may contact you asking for additional information such as a utility bill or a form of identification to verify the billing address on the order. This information is used solely for verification purposes and for your security. In order to avoid this delay, we recommend our international customers use PayPal.
Do you ship to Po boxes or Military APO/FPO addresses?
United States Postal Service/APO Box addresses, we use USPS and UPS. Other couriers do not deliver to APO Box addresses. Please allow 5-10 business days to process your order and additional 4-7 business days for most in-stock items to arrive at your doorstep.
How do I use a Gift Certificate that has been given to me?
Please click here for more detailed information on how to use Jugg Culture gift cards.
What are the requirements for using a discount code?
You can only use ONE coupon code per transaction.
At the individual brand's request, in which we may be working with, promotional codes may not apply to all items or sometimes do not apply to a given brand. Please see each promotion for details.
Does Jugg Culture have a catalog?
Currently, we have a "virtual" catalog. Our entire product is online; we do not have a physical catalog. To ensure costumer service, we are constantly updating our website to provide you with all the latest updates on our inventory.
Do you charge a sales tax on any item(s)?
Sales tax will soon be added to orders being sent to California, Connecticut, Nevada, Texas, Arizona, North Carolina, Washington, Wisconsin, and Illinois. Please, click here for more information.
Do you match your own prices if an item goes on sale after my purchase?
Yes, if an item you ordered from us goes on sale within 10 days of your original purchase we will refund you the difference. Contact us at [email protected]
Do you have any stores?
No. We are solely an online retail store.
We do have future plans to open two stores. More information on that will be released in December of 2019.
I have concerns after reading some online reviews about Jugg Culture.
We are human and we are far from perfect, Juggculture.com will never deliberately deceive our customers for products not shipped. Occasionally we run across merchandise that is not suitable to ship with an order and is our last item. In those very rare cases we will remove the item from your order, refund your card back, and notify you via email.
There are a number of sites that post online reviews about JuggCulture.com where we are not able to rebuttal or respond unless we pay a membership fee. We do not agree with this business practice and refuse to pay those fees. If you are not satisfied with our products or service, contact us directly and we will make every attempt to make it right.
Still can't find what you are looking for?
No worries! We are here to help!
Please feel free to contact us at [email protected]
Monday-Friday 8:00 a.m. - 5:00 p.m. EST
We will contact you via phone or email whichever is your preference.
Shopping at JuggCulture.com is safe. Every credit card purchase you make at Jugg Culture is verified and protected through PayPal.
What forms of payment do you accept?
We currently accept all major credit cards; Visa, MasterCard, Discover, American Express, and PayPal. We are in the works of building a pay later system. Thank you for your patience with it.
My payment will not go through. I receive an Error Code, what does this mean?
If you are experiencing check out errors there could be a few reasons why. First ensure you are choosing the correct billing address for the credit card being used. I would also always suggest you check out with Google Chrome. If you have your browser open for a long period of time try selecting CRTL F5 to refresh the page. If an error still persist contact our costumer support to speak with one of our customer service specialists.
What does Jugg Culture charge for shipping an order?
All orders with items shipped directly from their own fulfillment facility ("Vendor Direct") are subject to a $6.00 USD mandatory warehouse fee.
For items coming from our own warehouse, our shipping charge or service may vary depending on the weight of your package. The shipping cost will be calculated before you complete your order. A great rule-of-thumb is $5.00 and 75 cents for each item thereafter.
Shipments to PO boxes or military addresses are shipped via USPS only.
Expedited shipping is available for item(s) shipped from our warehouse. If the item(s) ship directly from the vendor, whom we collaborate with, then there will be no option for expedited shipping. Orders must be placed before 2 p.m. EST in order to be shipped out same day *Exclusions May Apply (If you place order at 3 p.m. EST Monday with Next Day it will not arrive to you until Wednesday.)
What shipping carrier do you use?
To pass on the shipping cost savings, we have partnered with UPS Mail Innovations for all shipments bound for a UNITED STATES destination. UPS Mail Innovations works with the U.S. Postal Service, providing the pick-up, processing, and interim transportation of mail, with final delivery being made by domestic and international postal services.
We also use the following courier services: UPS Ground and FedEx Ground.
*For our friends in US territories and our Service Men and Women overseas, we offer USPS only as a low-cost option with flat-rate pricing.
Do I need to provide further documentation after my order?
Each order is subject to be reviewed by our Verification Department and further information may be requested by Jugg Culture for fraud protection purposes.
I paid through PayPal, what shipping address will my order go to?
The shipping address comes from your PayPal account and can't be changed when placing the order. Please log onto PayPal before placing the order and change the shipping address desired.
Why was my order cancelled?
1. You may have a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.
2. You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.
*Should you have any questions about your cancelled order, please contact us with your name and invoice ID.
Do you take phone orders?
No. All orders are placed online through our website at this time (until further notice).
Can I cancel my order?
Unfortunately, we are unable to cancel your order once it has been shipped and obtains a tracking number.
If you do not wish to keep this package you may refuse it upon delivery to be returned to our company for a full refund.
Can I change my address on my order?
We do apologize unfortunately we are unable to alter billing or shipping information once your order has been placed for security purposes. We can request cancellation for your order in which you may then replace if we are able to intercept the package from being shipped. Please, allow 24 business hours for a confirmation email if you wish to proceed with cancellation, an alternative option is if your order is shipped via UPS or FedEx we may have you package held at their facility, if your package is shipped by another courier we cannot guarantee the courier will hold the package. A valid Government ID will be necessary matching the receiver name for a will call.
How can I return an item?
If you have any questions regarding returns please contact our support team at [email protected]
To return an item, please contact us with the Order Number and shipping address along with you number and email.
Please click here to review the Return Policy before returning an item.
If a non-sale item is returned for a refund, we will only issue a refund for the item and not the shipping cost.
Do I have to pay shipping for my return items?
Yes, you are responsible for getting your return item(s) back to the appropriate warehouse.
We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.
When I request an exchange, will the replacement item be held for me?
Unfortunately we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible for you exchange to be processed.
How long will it take for my return to be processed?
Once we have received your return at our warehouse, it should take between 2 and 7 business days to complete. You will recieve email confirmation once the return is completed.
Can I return underwear or a bathing suit?
No. Jugg Culture does no accept bathing suits or underwear returns per our friendly policy.
The only exception will be for shrink wrapped items that have the packaging intact and unopened.
I received a Defective/Damaged item, what do I do?
Please use the Contact Us portion of Jugg Culture or email us at [email protected] with your order number and photos of the Defect/Damage for review by our quality assurance department.
Can you please mark my purchase as "gift" to avoid custom duties taxes?
Unfortunately due to Customs regulations, we are unable to mark the merchandise as a "gift".
Please be advised, Jugg Culture or its affiliates are not responsible for customs/duties. All applicable fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.
Do you ship to addresses outside the United States?
Yes, we do offer International Shipping. If you pay with a foreign credit card, our billing department may contact you asking for additional information such as a utility bill or a form of identification to verify the billing address on the order. This information is used solely for verification purposes and for your security. In order to avoid this delay, we recommend our international customers use PayPal.
Do you ship to Po boxes or Military APO/FPO addresses?
United States Postal Service/APO Box addresses, we use USPS and UPS. Other couriers do not deliver to APO Box addresses. Please allow 5-10 business days to process your order and additional 4-7 business days for most in-stock items to arrive at your doorstep.
How do I use a Gift Certificate that has been given to me?
Please click here for more detailed information on how to use Jugg Culture gift cards.
What are the requirements for using a discount code?
You can only use ONE coupon code per transaction.
At the individual brand's request, in which we may be working with, promotional codes may not apply to all items or sometimes do not apply to a given brand. Please see each promotion for details.
Does Jugg Culture have a catalog?
Currently, we have a "virtual" catalog. Our entire product is online; we do not have a physical catalog. To ensure costumer service, we are constantly updating our website to provide you with all the latest updates on our inventory.
Do you charge a sales tax on any item(s)?
Sales tax will soon be added to orders being sent to California, Connecticut, Nevada, Texas, Arizona, North Carolina, Washington, Wisconsin, and Illinois. Please, click here for more information.
Do you match your own prices if an item goes on sale after my purchase?
Yes, if an item you ordered from us goes on sale within 10 days of your original purchase we will refund you the difference. Contact us at [email protected]
Do you have any stores?
No. We are solely an online retail store.
We do have future plans to open two stores. More information on that will be released in December of 2019.
I have concerns after reading some online reviews about Jugg Culture.
We are human and we are far from perfect, Juggculture.com will never deliberately deceive our customers for products not shipped. Occasionally we run across merchandise that is not suitable to ship with an order and is our last item. In those very rare cases we will remove the item from your order, refund your card back, and notify you via email.
There are a number of sites that post online reviews about JuggCulture.com where we are not able to rebuttal or respond unless we pay a membership fee. We do not agree with this business practice and refuse to pay those fees. If you are not satisfied with our products or service, contact us directly and we will make every attempt to make it right.
Still can't find what you are looking for?
No worries! We are here to help!
Please feel free to contact us at [email protected]
Monday-Friday 8:00 a.m. - 5:00 p.m. EST
We will contact you via phone or email whichever is your preference.